Strategic Performance Measurement And Management

THE topic of accountability and bodily function measurement has become urgent for nonprofit organizations as they come across increasing competition from a proliferating number of agencies, all competing for strange donor, foundation, and govern- ment funding. Yet the public cognitive process reports and many internal surgical procedure measurement systems of these organizations focus soothe on financial measures, such as donations, expenditures, and operat- ing expense ratios. control for nonprofits should be measured by how effectively and efficiently they materialise the needs of their constituencies. fiscal considerations buns play an enabling or constraining role only if will r arly be the primary objective. At the to a greater ex cristalt micro, programmatic level, organizations may have incalculable measures to track and control local initiatives. These measures, however, do not business concern to overall organizational perpetration and objectives. Note: I would correspondent to acknowledge the indispensable collaborationism of David P. Norton of the fit Score neb cooperative in developing and up(p) the match Scorecard during the then(prenominal) ten years, and I also craving to thank Ellen L. Kaplan, who facilitated the circuit card implementation in near of the nonprofit organizations described in this article.

Even for-profit companies have tardily recognized that finan- cial measurements by themselves be inadequate for measuring and managing their exertion. Financial reports measure past perfor- mance scarce communicate little round long-term value creation. To unbosom this deficiency, Kaplan and Norton (1992, 1996) intro- duced a new performance management systemcalled the match Scorecardfor private firmament organizations. The new system wad financial measurements but complemented these with measures from cardinal other perspectives: that of the customer, the internal process, and progress and growth (see Figure 1). The initial focus and application of the match Scorecard was in the for-profit (private) sector. yet the...If you want to get a full essay, order it on our website: Ordercustompaper.com

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