Listo system Essay

introduction and BackgroundListo system is one of the excreteing(a) graphic serve considerably make with grand history of triumph at early on 1990s. In early 1090s, the connection readily grew into one of the top graphic service companies in the creative exercise Listo system trance record is To be recognized as a leader in give feature graphic design produce and hunt to our customers and to be respected by our clients and staff.Listo Systems MISSION statement is We strive to break in superior graphic design products and function for our users through state-of-the-art engine room, innovation, team fix, and leadership. (Justanswer.com) diagnosingontogenesis of e-commerce in modern militant commercial-grade existence has slashd contract of middleman, brokers, and distributor, which radically stird the traditional layer distribution distribution channel .The growth of proficient infrastructure epically ecommerce transaction system non only swaged the mogul from vender to purchaser, but withal gave consumers the ability to search for best shade, service, condition, flexibleness and innovation. This gave wide flexibility in consumer purchasing process. If customer were non pleased with connections product or service, they intuitive feeling free to switch brand to some opposite firm.Technologies hasten allowed Listo Systems to brook quality service and products faster and much(prenominal) efficiently. However, pertly technology has excessively been beneficial for Listo Systems competitors. The controversy has cock-a-hoop prodigiously in follow and in the quality of serve and products that they provide. The enlarge in technology has also led to an increase in customer demands and expectations. Customers want function and products however Listos Management was less(prenominal) concerned with the opinions and was to a capitaler utmost focussed on achievement and profit.Instead of enlisting employees opin ions, more than directive orders were given. Listo hired a number of naked managers and employees and due to drop of prep atomic number 18dness and increased complexity associated with adding new layers to the hierarchy resulted in the compositions goals and objectives becoming unclear. Analysis and evaluationAnalysis and evaluation so-and-so be fathither use deuce theories.PEST Analysis governmental During 1990 various studyries were implementing Trade liberalization, and perfect competition grocery for globalization where Listo also mat its impact both negatively chargedly and dictatorially Economic Europe and rest of the introduction felt the impact of government policies concerning taxation, motor union, cyber regulation, ex transmute rate policies . Social grand social change due to change in technology wish intumescespring network media, was felt by listo system.Consumer side and opinion, consumer purchasing pattern , fashion and role model, were dra b matter to focus during 1990 which hit listo intemperately full to panic. Technological Competing Technology development, could be handled through investigate based strategy, explore based funding for replacement and resolvent of technology , culture and communication, and consumer buying apparatus vs technology did not com work integral attention. Recommendation1. Listo should arrest to implement inquiry based funding for computing technological change should be utilise 2. correct management strategy should be implemented to cope globalization and political change. 3. The hope theory should be implemented to touch off the employee provide them the assurance effort forget lead to acceptable performance (expectancy), transaction will be rewarded (instrumentality), andThe apprize of the rewards is highly positive (valence). (Herzberg, 1968)How has Listo Systems felt the impact of spring shifting from the seller to the buyer? fit to Rosabeth Moss Kanter, a professo r at Harvard occupancy School, The major challenge management faces immediately is living in a beingness of turbulence and uncertainty where new competitors receive on the scene daily and militant conditions change. We deal no longer count on a stable world that is un ever-ever-changing and unvarying and manage accordingly.This statement implies in the subject field of Listo System and its boilersuit performance in a competitive market. Regarding its history, Listo was really much concerned intimately its employees of necessity and their participation in decision making of the company. To operate in a world shaped by globalization and information revolution, the company focused more on the promotion of technologies and service in productivity. scarcely the employees were stimulaten as a secondary importance.They were not provided with appropriate training of new technology and their views on decision making process were trim downd. The fundamental changes in in formation flow, created people issues and called extinct the need for mass training in the institution. The company started giving emphasis to the advancement and was more concentrated on production and profit. Due to the lack of straight-laced training, the employees became less motivated. For a fall in and efficacious performance, it is necessary for an geological formation to apprehend the carriage and inevitably of the employees. Satis itemion of the needs leads the employees to work more efficiently and rough-and-readyly.A positive surroundings should be provided to contribute them more productive. alone Listo ignored the requirement of the employees. And, the employees could not resist the rapid change in the organization. Moreover, new layers of supervisors and employees were added which slowed the pace of decision making. whole these changes resulted in lack of employees pauperization, lack of lucidness of goal and a shift of force from seller to the buyer. The demotivation of employees and lack of clearness of the goal in the agency resulted in low quality production. As a result, the company could not cope with the ontogeny and changing need of the customer and started losing them gradually. accord to Michael Hammer, customers want more products from less money, more quality and service and more flexibility and convenience and more innovation. While the organization had been expanding in size and competence level, productivity was propeled and quality falling offd. It was very touchy to fulfill the needs and wants of knock-down(a) customers who give way the ability to search for best service, quality, technology, innovation, and so on Due to the fast internet technology, customers concord do cognisant of the new quality products with cheaper price and their expectancy level has become higher. They want more products in less prices and within a limited prison term.Directing, changing and influencing air of such(prenomina l) customers is signifi sesst for the supportability. The company must provide real value to them either by offering truehearted products and services or refuseing the toll or by creating new technologies that is more efficient. Listo ignored the issues of consumer doings as well as employees sort. Ultimately, the power shifted from the seller to the buyer of the products and services. Customers were awargon of the substitute products and services that atomic number 18 quality product at lower price which resulted as win to the competitors of the company.As seller may fig pop come out of the closet the market price by withhold supply, the buyers may be able to reduce the market price by confine an eye on back the demand. To gather the attraction of such a huge market with all the acquaintance and information, Listo had to strive hard. It should have focused more on customers sort and their needs on with the employees bliss at work. thither was no some other o ption for the agency but to take on the changing and growing need of powerful customers. The management infallible to make new strategies to sustain in the changing market.The power shifting from the seller to the buyer had a big impact on the overall performance of the company. Due to this change of power, instantaneously the supply of the products and services depend on the bliss of the customers need and wants. It was now up to those large poe purify of buyers to evaluate the products and make radical changes in the supply. Thus, the power shifting from seller to the buyer was an unexpected calamity and gradual decrease in the demand of products and services of Listo Systems.What immaterial milieual factors argon have-to doe withing Listo Systems? An milieual factor plays a crucial role in the development of any organization. There ar two types of environmental factors that affect the performance of a company (i.e. versed and international).Internal factors of envir onment refers to up to nowts, factors, people, system and conditions inside the organization that are encloselable by the company.Whereas, the external factors of environment are those that occur distant the organization but causes the changes inside and are many a(prenominal) times uncontrollable by the management of the organization. Based on come through Model, the external factors are the environment that idler influence the performance an psyche even if he/she has all the ability needed to the credit line. Listo Systems was also affected by both the internal as well as external factors in the environment.The internal factors include the goal of the organization, companys rules and regulations along with its aim, organizational culture, and the employees working in the agency. variety show in the internal factors of Listo had a great impact on its performance. Similarly, the external factors like customers, competitors, technology, suppliers, the economy, resources, and the regulatory system had a significant influence on its operation, growth, and long term sustainability. As per the information provided in the websites, Listo existence more focused on new technology was losing its employees motivation.As a result, the productivity was low and the quality was beneath the expectation of the economy, the customers, the suppliers, etc. Customers want quality product at cheaper price and if they dont get it, they walkway a office(predicate) for a substitute product that dissimilar competitors of the organization provide at lower price. The analogous thing happens in the case of Listo systems. The customers were taken out by the competitors because of the quality product at a cheaper price. The competitors were aware of the consumers behavior and expectancy.But, Listo had ignored the consumers behavior along with the other gracious behavior. It is very essential for an organization to understand the tender behavior because it has to deal with human with different understanding, thoughts, needs, set and priorities. Even though the external factors are outside the company, it is valuable to monitor and adapt the external environment in a continuous manner. Since, Listo didnt have a continuous observe on external environment, it lost its control oven those factors and it was very difficult for the agency to sustain in the market.It could not adapt the changing and varying environment as well as needs of the customers who play a vital role in the success of a company. Customers being dissatisfied with its products and services chose to move on to the substitutes provided by the competitors. And, the competitors having a good understanding of the human behavior do changes with their products to attract the customers of Listo. They were aware that if they provide a quality product at that moment they can win those customers which made Listo to lose its customers and made the demand low. packaging in technology needs p roper training which was not provided by the agency to its employees and thus thither was lack of motivation resulting in low productivity. Thus, the suppliers of the materials and resources of the company were not willing to work with Listo systems because of its failure in the market. These external factors affected the overall environment of the graphic design company and changing its great success in the world to failure ultimately. CHAPTER- 2 COGNITIVE discrepancyIntroductioncognitive illegitimate enterprise deals with the consanguinity among ones self-perception and their environment. Leon Festinger examine that when two perceptions relevant to apiece(prenominal) other are in conflict, it creates the situation of dissonance. Diagnosis / AnalysisAlderfers ERG theory states that there are three core needs to motivate people growth, relatedness and existence. Jackie had been looking for a large organization where she could develop her long career goals. Her positive b earing towards cycle was influenced by her observations and experiences that she had during her school life. There she bring in what happened to all the paper put in the trash pail in each classroom. RecommendationThere are many such employers who understand the employees behavior and adapt themselves to make them influence for a better performance and predict the future(a) behavior of employees. So, there can be other options and opportunities for the meditate for Jackie. Because if she corset with Dorf, she power get queer if she cant ignore the companys prize to reuse and later on get disappointed and it will be unhealthful to both the company and Jackie herself.1. Discuss Jackies plight in terms of cognitive dissonance. Cognitive dissonance deals with the relationship between ones self-perception and their environment. Leon Festinger analyzed that when two perceptions relevant to each other are in conflict, it creates the situation of dissonance. Jackie Hartnett, an in dividual with a high technical skills and a noticeable passion for the well-being for the environment, got theorise at Dorf Car Factory.Since, she was very much interest and concerned about the well-being of the environment she could satisfy her frolic of reducing the pestilential set up of abandons and garbage coming from factories by the mean of cycle in an effective way and could give an outstanding performance. She had a very positive military posture and behavior towards her byplay as well as the boss, Charlie Damon. A positive behavior and attitude at his/her telephone line helps a soul to achieve the desired goal and atonement of physiological, social, safety, esteem and self-actualization needs.Alderfers ERG theory states that there are three core needs to motivate people growth, relatedness and existence. (Managementstudyguide.com) Jackie had been looking for a large organization where she could develop her long-term career goals. Her positive attitude to wards recycle was influenced by her observations and experiences that she had during her school life.There she introduce what happened to all the paper put in the trash pail in each classroom. Jackie implemented a school- wide recycle computer political programme where she could apply her learning and experiences to make the environment free from the harmful elements. In this program, all the waste or document were put in a evidence trash pail and sent to a cycle factory to change it in reusable consumer goods.Her boss was finding her very attentive and efficient at work. She was experiencing a billet satisfaction which matched her expectancy. Job satisfaction is achieved when needs of an individual is fulfilled. Both attitude and hypothesise satisfaction are interrelated. If Jackie had a negative attitude towards her job, she would have neer been satisfied. Her needs were satisfied as well. But sometimes needs are block up in the attempt to accomplish a goal. Frustration occurs when the goal acquisition is blocked. Whereas, encroachment comes with an aggressive and unfriendly behavior.Rationalization is a situation when a person makes excuses for his/her failure to accomplish a goal and infantile fixation is a tendency to react. Moreover, fixation means repeating the equivalent behavior as per Maier. And, resignation relates to a situation when an individual gives up to the situation or move on after a protracted frustration. All these situations come under cognitive dissonance.2. How could this new information on Dorfs actual recycling program affect Jackies perception of the company she whole shebang for? What impact could this have on her overall performance? Are her personal value around recycling strong enough to determine who she works for? Being go through for a year in the job of recycling Drofs performance had meliorate day by day. At the same time, she came to know about the facts of the recycling program and she then uncovered th e actual information showing that several factory shipments of waste material being sold to other company.She made some quick research and came to the point that those other companies didnt in good order dispose the waste products in a hygienic way. The waste products and materials were not given up in the right way to keep the environment free from the harmful effects of it. And, when she approached her boss, Charlie, with the facts and information regarding the waste materials recycling, she was taken aback. She was sure about the costs associated with the approaches to greener.She was dissatisfied with the retort and was disheartened in a way that she started thinking about her personal set which must match with ones job. Her personal value towards recycling doesnt allow her to stay in the same job anymore a signifier of frustration was created in her attitude as well as behavior. The actual recycling programs changed her attitude and lead her to cognitive dissonance wh ere two perception of her own were pitiable in her mind.She was in a dilemma whether she should leave the job and break the allegiance she had made with the company or she should anticipate her job instead of knowing the fact of it. But she had to decide and choose between her own perceptions which were a very difficult situation. Her personal values were strong because they were created as an attitude from school life environment. Its very difficult to change such a strong and positive attitude which is built in years. It could determine what she was in truth working for, whether for her personal values or for the achievement of goal.3. Do you think Jackie should ignore the companys choice to recycle or not and just keep doing her job? Is she willing to walk away from a good paying job with benefits? Are there other employers who are likely to be more stretch to recycling programs, and should she postdate opportunities with those companies? The recycling program of Dorf Car Fa ctory created a psychological discomfort in Jackie and she was bound to change her perception to reduce the tension by ignoring the companys choice to recycle. Cognitive dissonance in her changed her attitude and also affected her performance. Her goal wont be achieved if she quits from the job.Her needs will be blocked which will lead her to an irrational behavior in a continuous manner. If she is not satisfied at her work place, the environment where she works, she cant satisfy her job as well as the boss. She will be frustrated and the frustration will develop to the extent that will occur an aggressive behavior. subsequent on this aggression will take place of rationalization, fixation and resignation if act for a long period of time.In that situation, she cant ignore the Dorfs choice whether to recycle or not because her inner perception and values are very different than her job requirement. But an employee should never ignore the fact that an organizations achievement of go al is also the certificate of indebtedness of theemployee working there.Their performance and activity can improve or strangle the overall performance and play a crucial role in attainment of the organizational goal. At the same time, job satisfaction motivates one to work better and increase the productivity. One cant work in a negative environment where employees satisfaction is not given any priority. Firstly, she should understand her need. Then, she should try to handle the situation and make herself well-fixed with the job and focus on her work and try to change her attitude towards the recycling programs.If her attitude is changed positively, she wont have any problem at her job at Dorf. Secondly, Jackie should try to find out a job that matches her satisfaction, competence, values and perceptions. And, she should have the broader knowledge of the companies and should also find out whether shell get the same type of job environment and employers or there are many more oppo rtunities in the market where she can fit herself and get job satisfaction which wont encumber her values and ethics. In my opinion, our values and attitude brings a sense of self-confidence and responsibility in us.So, Jackie should stay with her own values and move on for a job that satisfies her motives and needs rather than hanging on for a better payment. There are many such employers who understand the employees behavior and adapt themselves to make them influence for a better performance and predict the future behavior of employees.So, there can be other options and opportunities for the job for Jackie. Because if she stays with Dorf, she might get frustrated if she cant ignore the companys choice to recycle and later on get disappointed and it will be harmful to both the company and Jackie herself. Definitely, she should pursue to the opportunities of recycling programs with other companies for her better development and achievement of her own goal and should walk away from the Dorf Car Factory where she cant get a job satisfaction and motivation.BibliographyF, H. (1968). One more time How do you motivate employees? Harvard. Herzberg. (1968). One more time How do you motivate employees? Harvard . Justanswer.com. (n.d.). Retrieved from www.justanswer.com http//www.justanswer.com/ cooking/5gcht-case-study-listo-systems-challenge-growing-organization-listo.html Managementstudyguide.com. (n.d.). Retrieved